Thanks for shopping with XGAMERSHOP!
There are times when things can go wrong and you end up with a defective product or a missing part. We want you to be happy and so we have a fair return policy for you.
Any return requests made after THREE (3) DAYS will NOT be accepted. Please include original packaging if applicable.
Instructions for returning defective products:
- Send us an email to firstname.lastname@example.org and include your reason for returning along with a photo.
- Wait for an return authorization number (RA#) from us. We will review your email and send you an RA# along with instructions.
- Once you have followed the return instructions and are ready to send it back we will require you to ship the product back to us inside a shipping box and be sure to write your RA# on the outside of the box. We cannot accept returns without an RA# number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.